Free Ongoing Support

Advice Help Support And Tips Signpost Showing Information And Guidance

When you're doing any kind of training it can be like trying to drink from a fire hose.

Information comes at you so quickly, it's hard to take it all in, let alone think of all the questions you need to ask.

And that's why we offer ongoing support for everyone.

Not just 7 days, 14 days or 30 days. But ongoing assistance.

If you have a question next week, next month or even six months down the track, you can call or email us for a quick answer.

That alone is worth the price of admission!

Support vs Consulting: Our Common Sense Caveat

Unfortunately in the past there has been a minority of people who have abused our good will and consumed hours of time wanting to deep-dive, strip apart and rebuild their project (we have a paid consulting service for that) or treat us like a library, and want additional training, videos or written materials for free (all of which are available inside the paid Office Legends Academy membership) .

So let's quickly clarify what free support covers.

Free Support:

SUPPORT is for questions that can be answered reasonably quickly and pertain to topics covered during training, e.g. a refresher on how a process works or advice on how to fix a spreadsheet error.

Examples:

  • Where do I find X ?
  • Remind me of the process to do Y ?
  • What's the best approach to achieve Z ?

Paid Consulting:

CONSULTING is for when you need an expert to troubleshoot problems, figure out complex formulas, develop a strategy or build or fix a document, spreadsheet, presentation or publication. 

Examples:

  • Can you help me redesign and debug this spreadsheet ?
  • Can you help me put this presentation together ?
  • Can you help me develop X ?