Free ongoing support after the training course

Free Ongoing Support

"Phone a friend"

Ongoing support provided via email or phone

When you're on a course, it can be like trying to drink from a fire hose.

Information comes at you so quickly, it's hard to take it all in, let alone think of all the questions you need to ask.

And that's why Two Rivers Software Training offers unlimited support for everyone who attends a course.

Not 7 days, 14 days or 30 days. But ongoing assistance.

If you have a question next week, next month or even six months down the track, you can call or email us for a quick answer.

That alone is worth the price of admission!

Support vs Consulting: Our Common Sense Caveat

Unfortunately in the past there has been a minority of people who have abused our good will and consumed hours of our time wanting to dive deep, strip apart and rebuild their project. We offer a paid consulting service if that's what you want.

So let's quickly clarify the difference between free support and paid consulting:

  • SUPPORT is for questions that can be answered reasonably quickly and pertain to topics covered during training, e.g. a refresher on how a process works or advice on how to fix a spreadsheet error.

    For example:

    "where do I find x" or
    "remind me of the process to do y" or
    "what's the best approach to achieve z"

    Where things become a bit more involved and can't be answered within, say, 5-10 minutes it falls under consulting.

  • CONSULTING is when one of our experts spends time with you to analyse and advise you on anything you wish to discuss. This can be done by email, phone or screen sharing. Consulting is charged at $125+GST per hour, charged in 15 minute blocks. If you would like a trainer to visit you at your home or office we apply a minimum charge of 4 hours.

    For example:

    "Can you help me redesign and debug this spreadsheet" or
    "Can you help me develop x"